Policies & FAQ

Subscription Policy

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Do I need to keep a card on file for my subscription?

• Yes. All subscription holders must maintain an active card on file for billing purposes. This helps ensure timely payments and uninterrupted service.

• Auto charged for any no show appointments.

 

What happens if my payment is late?

• A $25 late fee will be auto applied to each overdue invoice.

 

What’s included in my subscription?

• Unlimited lash fills 

• Free lash cleansing kit refills when you run out

• Flexibility with rescheduling ( see below)

 

When will I be charged?

• Subscription auto renews on your sign up date 

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Booking & Cancellation Policy

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What if I arrive late?

• Clients arriving more than 10 minutes will be charged a late fee ($25) and may need to be rescheduled based on timing and availability.

 

What if I miss my appointment?

• A no-show fee will be charged to all clients who fail to show up without notice. Fee is 50% of service charge.

 

How can I reschedule or cancel my appointment?

• Subscription Holders:

  • Can reschedule or cancel at least 24 hours in advance to avoid fee. $25 fee if canceling or rescheduling within 24 hours 

• Non-Subscribers:

  • Can reschedule or cancel at least 48 hours in advance to avoid fee. Fee is $25 if canceling or rescheduling within 48 hours.

 

Can I bring someone with me?

• To maintain a calm and professional space, no extra guests, children, or pets are allowed in the studio (certified service animals are permitted).

 

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 New appointments

 

Do I get a lash cleansing kit with my appointment?

• Yes! Every new client receives a free lash cleansing kit on first appointment ($45 value).

• Subscription holders also receive lash kit refills at no charge when they run out of shampoo & mascara wands. ($15 value).

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How do I prepare for my appointment?

• Please come to appointment with a clean face, NO make up or lotions.

• All forms need to be filled out prior to appointment, Make sure you are checking emails for forms after booking. 

• Call or Text (702) 482-8783 when you arrive to be let into building.

• Please come on time to your appointment to avoid rescheduling or late fees.

 

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Refund Policy

 

Do you offer refunds?

• All services are non-refundable. However, if you experience an issue within 48 hours, please contact me for a possible complimentary touch-up.

 

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