Policies & FAQ

Subscription Policy

​

Do I need to keep a card on file for my subscription?

• Yes. All subscription holders must maintain an active card on file for billing purposes. This helps ensure timely payments and uninterrupted service.

 

What happens if my payment is late?

• A $25 late fee will be applied to each overdue invoice.

 

What’s included in my subscription?

• Unlimited lash fills 

• Free lash cleansing kit refills when you run out

• Flexibility with rescheduling (see below)

 

Booking & Cancellation Policy

​

What if I arrive late?

• Clients arriving more than 10 minutes late may need to reschedule and may be charged a late or no-show fee depending on timing and availability.

 

What if I miss my appointment?

• A no-show fee will be charged to all clients who fail to show up without notice. Fee is 50% of service charge.

 

How can I reschedule my appointment?

• Subscription Holders:

  • Can reschedule with no fee.

• Non-Subscribers:

  • Must provide at least 48 hours' notice to avoid a $25 fee.

 

Can I bring someone with me?

• To maintain a calm and professional space, no extra guests, children, or pets are allowed in the studio (certified service animals are permitted).

 

​

 Lash Cleansing Kits

 

Do I get a lash cleansing kit with my appointment?

• Yes! Every new client receives a free lash cleansing kit.

Subscription holders also receive refills at no charge when they run out.

 

Pricing

 

Are your prices increasing due to rising costs?

• No. Although the cost of lash supplies has increased due to tariffs, I am committed to keeping my prices the same for now. However, updated policies are in place to help balance the rising expenses.

 

 

Refund Policy

 

Do you offer refunds?

• All services are non-refundable. However, if you experience an issue within 48 hours, please contact me for a possible complimentary touch-up.

 

​

​